Student Accounts: PittPAY

PittPAY is the University of Pittsburgh’s on-line billing and payment system. There are no paper bills mailed; all billing is generated on demand through PittPAY.

Students, and their authorized users, receive an email from PittPAY twice a month, on the 20th and the 5th, if there is a balance due on the student account. The student email is sent to their official Pitt email account. The authorized user email is sent to the account specified in PittPAY.

Payments can be made through PittPAY by either eCheck (electronic check) or credit card.

eCheck - Payments made in PittPAY by electronic check, or eCheck, are offered at no charge to you.

Credit Cards - While the University does not accept credit card payments directly, we have arranged for a third-party vendor to accept Visa, Discover Card and MasterCard when payment is made online through PittPAY. You will be charged a non-refundable service fee of 2.75% by the vendor for this service. This fee will be in addition to tuition, fee, room, and board payments when you choose to pay by credit card.

Authorized User

Students can designate parents, guardians, spouses, or third parties as Authorized Users by selecting in PittPay the Add or Manage Authorized Users quick link on the Account Summary Tab. Individuals who wish to become an Authorized User can initiate the process as well.  Click the Authorized User Login button and create your own PittPAY account with your email address and a password of your choosing.  When prompted, provide information about your student (seven digit student ID and other required information).  PittPAY will than send an email to your student letting them know you have requested access to their student account.  The next time the student logs in to PittPAY, they will approve or deny your request and you'll receive an email letting you know.  If approved, Authorized Users can then log into PittPAY and you will have access to your student's account.

Logging onto PittPAY to make Payments

Students log onto PittPAY at payments.pitt.edu

Authorized Payers log onto PittPAY at payments.pitt.edu

PittPay Guide

You will use PittPAY to view your student account details, generate statements on demand (there are no paper bills at Pitt), make online eCheck payments, and more.

1. Log into PittPAY: payments.pitt.edu

2. When you login to PittPAY, you will land on the Account Summary tab.

You can quickly see if you have a balance due, and for which term(s).  You also have access to create and maintain Authorized Users and eRefund profiles, as well as other functions that provide useful information to assist you in managing your financial obligations. Students and Authorized Users will be notified by email twice a month, on the 20th and the 5th, if there is a balance due on the student account.

3. Select Manage Authorize Users from the PittPAY and follow the instructions.

The person(s) you authorize will be able to log into PittPAY to view your student account, generate a Statement of Account by Term, enroll in an optional PittPAY Payment Plan on your behalf and make payments. Your Authorized Users will be notified by email twice a month, on the 20th and the 5th, if there is a balance due on the student account.  We cannot discuss your student account with anyone except your Authorized Users.

4. Login to PittPAY and select the Add or Manage eRefunds from the Account Summary Tab and follow the instructions.

You are required to have an eRefunds account in PittPAY. If you change courses (drop or add), meal plans, dorm rooms, or if you receive financial aid (grants, scholarships or loans) you may have a credit balance on your student account. We will refund that money to you via the bank account you specify for eRefunds. You will receive an email from PittPAY when an eRefund is made to your bank account.

5. Ask your Authorized Users to sign up for eRefunds when they log into PittPAY.

When a PLUS loan (Parent Loan for Undergraduate Students) applies to the student account and creates a credit balance, the parent borrower will receive the refund. We will deposit the funds into the bank account they specify on their own eRefund profile. Authorized Users login at payments.pitt.edu, select Authorized Users Login, use your own username and password (not your student's) then select Add or Manage eRefunds from the Account Summary Tab. 

eRefunds for Student Account Refunds

When there is a credit balance on the student account, we automatically refund it to the student, unless the credit balance is the result of a Parent Loan for Undergraduate Students (PLUS) applying to the student account. When a PLUS loan creates a credit balance, we refund the parent borrower.

Students may have a credit balance on their student account for several reasons:

The sum of the student’s financial aid is greater than the sum of the charges on the student account; or
The student drops a course that had a course fee (lab fees, physical education fee, etc); or
The student adds or changes meal plans or room assignments; or
The student’s charges are reduced because the student is enrolled part-time, has paid the account balance in full, then drops a course or two; or
The student’s charges are reduced because they are enrolled full-time, has paid the account balance in full, then drop a course or two and is now enrolled part-time; or
A variety of other scenarios may result in a credit balance on the student account.
So we can refund money without delay should the need arise all students must have an eRefund Account in PittPAY:

Log into PittPay > payments.pitt.edu > then select Add or Manage eRefunds from the Account Summary Tab, and follow the instructions.

All refunds are sent to the student except refunds resulting from a Parent Loan for Undergraduate Students (PLUS).

Authorized Users who are PLUS borrowers should have their own eRefund account in PittPAY. Authorized Users who are Parent PLUS loan borrowers should login to PittPAY from the Authorized User Login button, then select the Add and Manage eRefunds quick link.

In accordance with federal regulations, the University cannot begin processing refunds until ten days before the official starting date of the term.
Amounts received in excess of the student’s charges will be refunded to the student automatically, unless restrictions require that excess amounts be returned to the source.
Refunds cannot be processed until funds are received and posted to the student account.
Please note that Anticipated Aid is not yet posted to your account and cannot, therefore, be refunded.
Refunds are direct deposited into the bank account you designate in PittPAY 2 to 3 business days from the date the refund is processed.

Parents and Authorized Users

Students can grant permission in PittPAY to parents, guardians, sponsors, spouses and others to be Authorized Users. Authorized Users can log into their own PittPAY account using the login name and password their student assigns or the Authorized Users can initiate the process with their own email address and a password, once approved by the student they than can view the student account details, as well as view and make payments. Authorized Users will receive notifications twice a month, on the 20th and the 5th, if there is a balance due on the student account. Students may have an unlimited number of Authorized Users.

The University supports students' rights to privacy under the Federal Family Education Rights and Privacy act of 1974. Therefore, we cannot discuss student account details with anyone except students' Authorized Users.

To create Authorized Users students log onto PittPAY at payments.pitt.edu>Student PittPAY Login>select Manage Authorized Users on the Account Summary tab.

Authorized Users log onto PittPAY at payments.pitt.edu>Authorized User Login>use your email address and password.

Authorized Users who will be PLUS borrowers (Parent Loan for Undergraduate Students) should create an eRefund profile in PittPAY. If a PLUS applies to the student account and creates a credit balance, we refund the parent borrower (all other refunds are direct deposited to the student) via eRefund to the account specified in PittPAY. The deposit will credit the bank account 2-3 business days from the date of the eRefund in PittPAY as recorded on the Transaction History screen.

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