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Under New Management
Starting in the Fall 2020 semester, the Pitt-Greensburg Campus Store is under the management of Barnes & Noble College.
First Day® Complete FAQs
What is the First Day® Complete program?
First Day® Complete is a course materials delivery program that lowers the cost of course materials and ensures students have their required course materials on the first day of class.
How does it work?
- Register for your classes and the Campus Store will start preparing your course materials.
- Before classes start, you will receive an email instructing you to select your delivery preference (in-store pickup or shipped directly to you).
- An email notification will be sent from the Campus Store (firstname.lastname@example.org) when your order is ready for pickup or when it ships.
- Your digital materials will be delivered for your course(s) within Canvas.
Which students have access to First Day® Complete?
Currently, the program is available to all full time and part time students taking classes delivered through the Pitt-Greensburg campus.
What is included in the program?
The program provides all required textbooks, lab manuals, access codes and digital textbook versions to eligible students.
What is excluded from the program?
The program does not include consumables that cannot be returned and reused such as lab goggles, dissection kits, molecular model kits, engineering kits or nursing kits.
How do I enroll in the program?
All eligible students will be automatically enrolled in the First Day® Complete Program.
How do I pay for my textbook rentals under this program?
The cost is $23.75 per academic credit and appears as the UPG BN Book Charge on your PittPay student account. This covers textbook and digital materials for all your classes for the term. The program is designed to reduce costs for students but you may opt out by the last day of add/drop if you do not wish to participate.
When are my textbook rentals due back to the Campus Store?
The deadline to return all rental textbooks is the last day of finals. Students will receive email reminders about the rental deadline to their email address.
Can I buy my rented textbook?
The program provides you with the option to purchase textbooks at a reduced rate during the return period.
What happens if I do not return the books by the due date?
You need to return your textbooks by the last day of finals to avoid an additional charge in PittPay for non-returned textbooks. You will be responsible for paying the retail value of the books that are not returned. Emails will be sent to remind you about the deadline.
Do I need to return books if they are for a continuation course?
You will still be required to check in continuation course textbooks. You will be issued the same title for the next semester of the continuation course.
What if I do not want to participate in this program?
You may OPT out of the program by notifying the Greensburg Student Accounts Office by completing this form. If you choose to OPT Out, the Greensburg Student Accounts Office will post a waiver to your PittPay student account. You have until the last day of add/drop for the fall or spring semester. If you opt out by the deadline, access to the digital content will be turned off; in addition, any print materials you were provided must be returned to the Campus Store. The charges for your course materials will be reversed from your PittPay account within two business days after you have returned your print materials (if any) by the deadline. Once the credit is posted to PittPay, any refund you are owed will be sent to the eRefund bank account you have designated on the student side of PittPay. You will be responsible for obtaining your course materials for the term on your own. Questions should be directed to: Greensburg Student Accounts 724-836-9908.
What do I do if I have any questions?
The Campus Store team is available to help! You can email any questions to email@example.com or you can call the Campus Store during posted business hours at 724-836-9928.
For billing questions on your student account, please contact Greensburg Student Accounts at 724-836-9908 or firstname.lastname@example.org.